FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
General Information
1. What is the check-in and check-out time at Shenzhenair International Hotel?
Check-in time begins at 2:00 PM, and check-out time is until 12:00 PM. Early check-in and late check-out may be available upon request, subject to room availability. Express check-in and check-out services are offered for added convenience.
2. Where is Shenzhenair International Hotel located?
The hotel is located at No. 6035 Shennan Avenue, Futian District, Shenzhen, Guangdong, 518040, China. This prime location places guests in the heart of Shenzhen’s central business district with easy access to major attractions and corporate offices.
3. How do I get to the hotel from Shenzhen Bao’an International Airport?
The hotel is approximately 40 minutes from Shenzhen Bao’an International Airport by car. The hotel offers airport transportation services that can be arranged through the concierge or front desk. Taxi and ride-sharing services are also readily available.
4. Is the hotel near public transportation?
Yes, the hotel is conveniently located near Chegongmiao Metro Station, providing easy access to Shenzhen’s extensive metro system. This connectivity allows guests to reach major attractions, shopping districts, and business areas throughout the city efficiently.
5. What languages do the hotel staff speak?
The hotel staff is multilingual, with proficiency in Mandarin, Cantonese, and English. Additional language assistance may be available through the concierge for other languages to ensure all international guests receive proper support.
Rooms & Accommodations
6. What types of rooms are available at the hotel?
The hotel offers a variety of room types including Deluxe Rooms, Executive Rooms, Suites, and VIP floor accommodations. All rooms feature premium bedding, modern amenities, work desks, and luxurious bathrooms with rainfall showers.
7. Are non-smoking rooms available?
Yes, the hotel provides non-smoking rooms throughout the property. Guests can request non-smoking accommodations during booking. The hotel maintains strict smoking policies to ensure comfort for all guests.
8. Does the hotel offer connecting rooms for families?
Connecting rooms are available upon request and subject to availability. Families traveling with children should inform the hotel during booking to arrange adjacent or connecting accommodations for a more comfortable stay.
9. What in-room amenities are included?
All rooms include complimentary high-speed Wi-Fi, flat-screen cable TV, minibar, safe, wardrobe, hairdryer, premium toiletries, bathrobes, slippers, and 24-hour room service. Executive rooms include additional VIP amenities.
10. Is Wi-Fi available throughout the hotel?
Yes, complimentary high-speed Wi-Fi is available throughout the entire hotel including all guest rooms, public areas, restaurants, and conference facilities. Secure network options are available for business travelers.
Dining & Food Services
11. How many restaurants does the hotel have?
The hotel features five distinctive restaurants and bars offering diverse culinary experiences. Options include international buffet, Cantonese cuisine, casual café, and elegant fine dining venues to suit various preferences and occasions.
12. What are the breakfast hours and options?
Breakfast is typically served from 6:30 AM to 10:30 AM daily. The hotel offers an extensive buffet with international and local options, plus made-to-order stations. Room service breakfast is also available for in-room dining.
13. Are vegetarian and special dietary options available?
Yes, the hotel accommodates various dietary requirements including vegetarian, vegan, gluten-free, and allergy-conscious meals. Guests should inform the restaurant staff or note dietary needs during booking for proper preparation.
14. Is 24-hour room service available?
Yes, 24-hour room service is available for all guests. The menu offers a wide selection of meals, snacks, and beverages that can be delivered promptly to your room at any time of day or night.
Business & Event Facilities
15. What business facilities are available at the hotel?
The hotel offers a comprehensive 7th-floor Conference Centre, multiple meeting rooms, executive boardrooms, business center services, high-speed internet, video conferencing capabilities, and professional event planning support.
16. Can the hotel host weddings and large events?
Yes, the hotel features a Grand Ballroom and Banquet Centre on the 5th floor capable of hosting weddings, corporate events, galas, and celebrations for up to 500 guests. Dedicated event planners assist with all arrangements.
Amenities & Services
17. Does the hotel have a fitness center and swimming pool?
Yes, the hotel features a renowned Panatta Fitness Center with modern exercise equipment and an indoor temperature-controlled swimming pool. Both facilities are available for guest use with designated operating hours.
18. What concierge services are offered?
The concierge team provides tour bookings, restaurant reservations, transportation arrangements, local attraction recommendations, ticket purchases, and personalized itinerary planning to enhance your Shenzhen experience.
19. Are laundry and dry cleaning services available?
Yes, the hotel offers same-day laundry and dry cleaning services. Professional garment care ensures you maintain a polished appearance throughout your stay. Service details and pricing are available at the front desk.
20. What is the hotel’s cancellation policy?
Cancellation policies vary by room type and rate. Generally, free cancellation is available up to 24-48 hours before arrival. Special rates and peak seasons may have different terms. Guests should review specific booking conditions at time of reservation.